CAPABILITY MATRIX
Skills
Grouped by category and paired with evidence. Proficiency is demonstrated by artefacts, not by percentage bars.
CLOUD
Microsoft Azure
Foundational / Hands-on Learning
CLOUD / PRODUCTIVITY
Microsoft 365
Practical Knowledge
IT SUPPORT
Technical Troubleshooting
Practical Knowledge · Validated by CompTIA A+
Computer Hardware Support
Practical Knowledge · Validated by CompTIA A+
IT Support Fundamentals
Practical Knowledge · Validated by CompTIA A+
Software Troubleshooting
Practical Knowledge · Validated by CompTIA A+
IT SUPPORT / SOFT SKILLS
Customer Support
Strong Professional Background
Problem Solving
Strong Professional Background
Issue Prioritization
Practical Professional Skill
NETWORKING
TCP/IP
Foundational / Practical Knowledge · Validated by CompTIA A+
IPv4
Foundational / Practical Knowledge · Validated by CompTIA A+
DNS
Foundational / Practical Knowledge · Validated by CompTIA A+
DHCP
Foundational / Practical Knowledge · Validated by CompTIA A+
Wi-Fi Troubleshooting
Foundational / Practical Knowledge · Validated by CompTIA A+
Subnetting
Foundational Knowledge
Routing Fundamentals
Foundational Knowledge
Switching Fundamentals
Foundational Knowledge
OPERATING SYSTEMS
Windows
Practical Knowledge · Validated by CompTIA A+
Linux
Hands-on Learning
OPERATING SYSTEMS / TOOLS
Windows Command Line
Practical Knowledge
Linux Command Line
Hands-on Learning
PROGRAMMING
Python
Foundational / Active Learning
Programming Logic
Foundational / Active Learning
Object-Oriented Programming Fundamentals
Foundational Knowledge
SECURITY
Cybersecurity Fundamentals
Foundational Knowledge · Validated by CompTIA A+
Multi-Factor Authentication (MFA)
Practical Knowledge
Access Control
Foundational Knowledge
Least Privilege
Foundational Knowledge
Encryption and Hashing Fundamentals
Foundational Knowledge
Security Troubleshooting
Foundational Knowledge · Validated by CompTIA A+
SOFT SKILLS
Customer De-escalation
Strong Professional Background
Team Leadership
Strong Professional Background
Communication
Strong Professional Background
Multitasking
Strong Professional Background
Technical Learning
Active Development
TOOLS
Git
Practical Knowledge
GitHub
Practical Knowledge
Command Line Interfaces
Practical Knowledge