Experience

McLane

New Hampshire, United States

Worked in a time-sensitive transportation and logistics environment requiring reliability, safety awareness, route execution, communication, and independent problem solving. - Worked under strict schedules and operational requirements. - Managed changing conditions and practical problems while completing assigned work. - Followed safety procedures and operational standards. - Communicated with team members regarding route and operational issues. This role demonstrates reliability, procedural discipline, independent troubleshooting, and the ability to work effectively under operational pressure.

• Reliability
• Attention to Detail
• Time Management
• Independent Decision-Making
• Following Procedures
• Working Under Pressure
• Problem Solving

Walmart

Somersworth, New Hampshire, United States

Led front-end operations in a high-volume retail environment, supporting customers and associates while resolving operational issues, prioritizing multiple requests, and handling escalated situations. - Supported customers and associates with questions, problems, and service issues. - De-escalated difficult customer situations while maintaining professional communication. - Prioritized multiple issues occurring simultaneously in a fast-paced environment. - Identified practical solutions within company policies and operational constraints. - Supported and coordinated front-end associates during daily operations. - Communicated procedures and expectations clearly to team members. This role developed communication, troubleshooting, escalation management, prioritization, and user-support skills that transfer directly to entry-level IT Support and Service Desk environments.

• Customer Service
• Communication
• Problem Solving
• Troubleshooting Mindset
• Issue Prioritization
• De-escalation
• Team Leadership
• Working Under Pressure

Walmart

Somersworth, New Hampshire, United States

Led asset protection team operations, coordinating daily activities and applying company policies and procedures consistently. - Followed and enforced established procedures and safety standards. - Coordinated team members and communicated expectations clearly. - Handled sensitive situations with professionalism and sound judgment. This role strengthened procedural discipline, situational judgment, and team leadership that transfer to structured IT Support environments.

• Team Leadership
• Following Procedures
• Reliability
• Communication
• Working Under Pressure

Nascimento Educacional

Founded and led an educational initiative providing online and in-person instruction. Taught English, Spanish, piano and guitar while adapting teaching approaches to different learning needs, including autistic and deaf/hard-of-hearing learners.

• Communication
• Teaching
• Leadership
• Problem Solving
• Adaptability
• Multilingual Communication
• Planning
• Patience