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MATRIX_OS

CREDENTIALS

Certifications

A curated credential hierarchy: primary credentials first, technical training as supporting evidence, professional development for transferable strengths.

PRIMARY CREDENTIALS

  • CompTIA A+

    EARNED

    CompTIA

    PROFESSIONAL CERTIFICATIONDATE ON FILE

    Industry-recognized certification validating foundational skills in IT support, computer hardware, operating systems, networking, troubleshooting, security, mobile devices, virtualization, cloud computing, and operational procedures.

  • Google IT Support Professional Certificate

    COMPLETED

    Google

    PROFESSIONAL CERTIFICATEDATE ON FILE

    Professional certificate program covering technical support fundamentals, computer networking, operating systems, system administration and IT infrastructure services, IT security, troubleshooting, and job-readiness skills for IT support roles. Verified program completion includes coursework in: Technical Support Fundamentals; Computer Networking; Operating Systems; System Administration and IT Infrastructure Services; IT Security. Completed via Coursera.

TECHNICAL TRAINING

SUPPORTING HANDS-ON TRAINING — NOT PROFESSIONAL CERTIFICATIONS

  • Formação Python Fundamentals

    COMPLETED

    DIO

    TECHNICAL TRAININGCOMPLETED 2026-08-04

    Python fundamentals training covering core syntax, programming logic, data structures, functions, file handling, and introductory object-oriented programming concepts.

  • Suzano - Python Developer

    COMPLETED

    DIO

    TECHNICAL TRAININGCOMPLETED 2026-08-03

    Python-focused learning track covering programming fundamentals and practical development exercises.

  • Git e GitHub: Primeiros Passos e Configuração do Ambiente

    COMPLETED

    DIO

    COURSE CERTIFICATECOMPLETED 2026-07-13

    Hands-on introductory training covering Git, GitHub, repositories, version-control workflows, and development-environment configuration.

  • Trabalhando com Serviços Azure OpenAI

    COMPLETED

    DIO

    HANDS-ON COURSECOMPLETED 2026-08-03

    Introductory hands-on training exploring Azure OpenAI services as part of cloud and artificial intelligence learning.

  • Análise de Sentimentos com Language Studio no Azure AI

    COMPLETED

    DIO

    HANDS-ON COURSECOMPLETED 2026-08-03

    Hands-on introductory lab using Azure AI Language Studio to explore sentiment-analysis concepts and managed cloud AI services.

PROFESSIONAL DEVELOPMENT

TRANSFERABLE STRENGTHS — LEADERSHIP, COMMUNICATION, CUSTOMER SUPPORT

  • Difficult Interactions

    COMPLETED

    Harvard ManageMentor

    PROFESSIONAL DEVELOPMENTCOMPLETED 2024-11-04

    Professional development focused on navigating difficult conversations, managing interpersonal challenges, and communicating effectively during challenging situations. Relevant to customer support, de-escalation, user communication, and service-oriented technical roles.

  • Team Management

    COMPLETED

    Harvard ManageMentor

    PROFESSIONAL DEVELOPMENTCOMPLETED 2024-07-14

    Professional development focused on team coordination, communication, leadership, and effective management practices. Supports the leadership and team-coordination experience demonstrated in previous professional roles.

  • Coaching

    COMPLETED

    Harvard ManageMentor

    PROFESSIONAL DEVELOPMENTCOMPLETED 2024-07-14

    Professional development focused on coaching, feedback, supporting employee development, and effective interpersonal communication. Supports leadership, communication, knowledge sharing, and assisting others through problems.