CREDENTIALS
Certifications & Training
A curated credential hierarchy: primary credentials first, technical training as supporting evidence, professional development for transferable strengths.
TECHNICAL TRAINING
CompTIA A+
EARNEDPROFESSIONAL CERTIFICATIONDATE ON FILEIndustry-recognized certification validating foundational skills in IT support, computer hardware, operating systems, networking, troubleshooting, security, mobile devices, virtualization, cloud computing, and operational procedures.
Google IT Support Professional Certificate
COMPLETEDPROFESSIONAL CERTIFICATEDATE ON FILEProfessional certificate program covering technical support fundamentals, computer networking, operating systems, system administration and IT infrastructure services, IT security, troubleshooting, and job-readiness skills for IT support roles. Verified program completion includes coursework in: Technical Support Fundamentals; Computer Networking; Operating Systems; System Administration and IT Infrastructure Services; IT Security. Completed via Coursera.
SUPPORTING COURSES
Technical Support Fundamentals
COMPLETEDCOURSE CERTIFICATEDATE ON FILEGoogle IT Support course covering computer hardware, operating systems, software, troubleshooting methodology and customer service fundamentals.
The Bits and Bytes of Computer Networking
COMPLETEDCOURSE CERTIFICATEDATE ON FILENetworking course covering the TCP/IP model, network hardware, routing, DNS, DHCP, and practical network troubleshooting.
Operating Systems and You: Becoming a Power User
COMPLETEDCOURSE CERTIFICATEDATE ON FILEOperating systems course covering Windows and Linux administration, file systems, users and permissions, processes and package management.
System Administration and IT Infrastructure Services
COMPLETEDCOURSE CERTIFICATEDATE ON FILEIT infrastructure course covering directory services, managed services, virtualization, backups and recovery, and endpoint administration.
IT Security: Defense against the Digital Dark Arts
COMPLETEDCOURSE CERTIFICATEDATE ON FILEIT security course covering encryption, authentication and authorization, network hardening, common attacks and defensive security practices.
Accelerate Your Job Search with AI
COMPLETEDCOURSE CERTIFICATEDATE ON FILEGoogle course on applying AI tools to job search tasks such as research, application materials and interview preparation.
Git and GitHub: First Steps and Environment Setup
COMPLETEDCOURSE CERTIFICATECOMPLETED 2026-07-13Hands-on introductory training covering Git, GitHub, repositories, version-control workflows, and development-environment configuration.
Working with Azure OpenAI Services
COMPLETEDHANDS-ON COURSECOMPLETED 2026-08-03Introductory hands-on training exploring Azure OpenAI services as part of cloud and artificial intelligence learning.
Sentiment Analysis with Language Studio in Azure AI
COMPLETEDHANDS-ON COURSECOMPLETED 2026-08-03Hands-on introductory lab using Azure AI Language Studio to explore sentiment-analysis concepts and managed cloud AI services.
GOOGLE CLOUD / CYBERSECURITY
Introduction to Security Principles in Cloud Computing
COMPLETEDTECHNICAL TRAININGDATE ON FILECloud security training covering foundational security principles, shared responsibility, access control, and protection of cloud resources.
Strategies for Cloud Security Risk Management
COMPLETEDTECHNICAL TRAININGDATE ON FILETraining focused on identifying, evaluating, and reducing security risks within cloud environments.
Cloud Security Risks: Identify and Protect Against Threats
COMPLETEDTECHNICAL TRAININGDATE ON FILECloud cybersecurity training focused on recognizing common threats, understanding risk exposure, and applying protective security controls.
A Tour of Google Cloud Hands-on Labs
COMPLETEDHANDS-ON COURSEDATE ON FILEHands-on introduction to Google Cloud labs and practical cloud-based learning environments.
PYTHON / DEVELOPMENT TRAINING
Python Fundamentals Training
COMPLETEDTECHNICAL TRAININGCOMPLETED 2026-08-04Python fundamentals training covering core syntax, programming logic, data structures, functions, file handling, and introductory object-oriented programming concepts.
Suzano - Python Developer
COMPLETEDTECHNICAL TRAININGCOMPLETED 2026-08-03Python-focused learning track covering programming fundamentals and practical development exercises.
SUPPORTING COURSES
Object-Oriented Programming with Python
COMPLETEDCOURSE CERTIFICATEDATE ON FILEPython training focused on object-oriented programming concepts including classes, objects, inheritance, encapsulation, and reusable code design.
Learning Data Structures with Python
COMPLETEDCOURSE CERTIFICATEDATE ON FILEHands-on Python training covering core data structures and practical techniques for organizing, accessing, and manipulating data.
Decorators, Iterators, and Generators with Python
COMPLETEDCOURSE CERTIFICATEDATE ON FILEAdvanced Python training covering decorators, iterators, generators, and techniques for writing more efficient and reusable code.
File Handling with Python
COMPLETEDCOURSE CERTIFICATEDATE ON FILEPractical Python training focused on reading, writing, organizing, and manipulating files programmatically.
Python Fundamentals
COMPLETEDCOURSE CERTIFICATEDATE ON FILEFoundational Python training covering syntax, variables, control flow, functions, collections, and core programming concepts.
PROFESSIONAL DEVELOPMENT
Difficult Interactions
COMPLETEDPROFESSIONAL DEVELOPMENTCOMPLETED 2024-11-04Professional development focused on navigating difficult conversations, managing interpersonal challenges, and communicating effectively during challenging situations. Relevant to customer support, de-escalation, user communication, and service-oriented technical roles.
Team Management
COMPLETEDPROFESSIONAL DEVELOPMENTCOMPLETED 2024-07-14Professional development focused on team coordination, communication, leadership, and effective management practices. Supports the leadership and team-coordination experience demonstrated in previous professional roles.
Crisis Management
COMPLETEDPROFESSIONAL DEVELOPMENTDATE ON FILEHarvard ManageMentor course on preparing for, communicating during, and recovering from crisis situations at work.
Coaching
COMPLETEDPROFESSIONAL DEVELOPMENTCOMPLETED 2024-07-14Professional development focused on coaching, feedback, supporting employee development, and effective interpersonal communication. Supports leadership, communication, knowledge sharing, and assisting others through problems.
SOLOLEARN
SUPPORTING COURSES
Coding Foundations
COMPLETEDCOURSE CERTIFICATEDATE ON FILEIntroductory programming course covering fundamental coding concepts, logic, algorithms, and problem-solving.
Introduction to HTML
COMPLETEDCOURSE CERTIFICATEDATE ON FILEFoundational web development training covering HTML structure, elements, semantic markup, and page organization.
Introduction to Python
COMPLETEDCOURSE CERTIFICATEDATE ON FILEIntroductory Python course covering syntax, variables, conditions, loops, functions, and basic programming logic.
BUSINESS / LAW
Corporate & Commercial Law II: Business Forms, Financing & Governmental Regulation
COMPLETEDUniversity of Illinois Urbana-Champaign
COURSE CERTIFICATEDATE ON FILECourse covering business structures, corporate financing, commercial regulation, and key legal principles affecting organizations.
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